How to Create a HAR File

When troubleshooting issues, it might be necessary to create a HAR (HTTP Archive) file for further analysis and working with Cisco TAC.

To create a HAR file, follow the instructions on this page - Generate a HAR File in Your Browser

Here is a Video:

Open

For Chrome, do the following:

1. Before navigating to the page in question, select the options or Menu button in your browser

2. Select More tools | Developer Tools

3. Select Network across the top

4. Check the box for Preserve log

5. Ensure the record button is red (if red, it is recording - if grey, it is not recording)

6. Now, proceed to replicate the issue in question, such as logging in or accessing a specific page or site

7. Open

   

   Click on the Export HAR icon shown above.

8. Save the file and send to support or TAC as needed.