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AIM Tool Support

AIM Tool Support

How to Contact Support

  • Email: AIMSupport@cxsol.com

  • Phone: 385-488-0001

  • Hours: [Support Hours, e.g., 9 AM – 5 PM ET, Mon-Fri]

  • Self-Service Resources: [Link to Knowledge Base/Help Center]

Information Needed When Contacting Support

  • Account Information:

    • Company Name

    • Account ID (if applicable)

  • Contact Details:

    • Your Name

    • Phone Number

    • Email Address

  • Issue Details:

    • Tool Version/Update (if applicable)

    • Clear description of the issue (e.g., "error message displayed when logging in")

    • Screenshots or Error Codes (if possible)

    • Steps taken leading up to the issue

    • Any troubleshooting attempted

Support Response Expectations

Initial Response Time: within 24 hours

Resolution Timeline: Based on issue complexity and priority level