System Limits for Webex Contact Center
- Allen Sproul
This is a list of all the system limitations for WxCC, including the following:
Configuration Object Type | Configuration Object Attribute | Description | Maximum Allowed Limit |
|---|---|---|---|
Users | Active Users | The maximum number of users who can have the Contact Center Enabled option set to Yes, for any profile type. | 2500 |
Users | Configured Users | The maximum number of users with Webex Contact Center license and role privileges. | 7500 Note There can be an impact on the synchronization of users from Control Hub. Once this limit is reached, new users will not be added to the contact center from Control Hub until the contact center licenses/roles are revoked from other users. |
Users | Supervisor | The maximum number of users with profile type as supervisor or administrator with Premium license. | 750 Note There can be an impact on the synchronization of users from Control Hub. Once this limit is reached, new users will not be added to the contact center from Control Hub until the contact center licenses/roles are revoked from other users. |
Team | Â | The maximum number of teams with the status as Active. | 750 |
Team | Agents | The maximum number of users with Contact Center Enabled option set to Yes, for any given team. Note These users can be any agent, Supervisor, or Administrator. | 500 |
Sites | Â | The maximum number of sites with the status as Active. | 150 |
User Profiles | Â | The maximum number of user profiles with the status as Active. | 750 |
User Profiles | Access Rights–Sites | The maximum number of sites that can be explicitly specified in user profile, access rights. | 20 |
User Profiles | Access Rights–Teams | The maximum number of teams that can be explicitly specified in user profile, access rights. | 100 |
User Profiles | Access Rights–Entry Points | The maximum number of entry points that can be explicitly specified in user profile, access rights. | 50 |
User Profiles | Access Rights–Queues | The maximum number of queues that can be explicitly specified in user profile, access rights. | 250 |
Entry Points | Â | The maximum number of entry points with the status as Active. | 1000 |
Entry Point Mappings | Dialed Number | Total number of dial number to entry point mappings. | 100000 |
Entry Point Mappings | Dialed Number | The maximum number of dialed numbers that can be mapped to an entry point. This limit varies by the voice channel service used by the tenant. |
|
Outdial Entry Point | Â | The maximum number of outdial entry points with the status as Active. | 500 |
Queue | Â | The maximum number of queues with the status as Active. | 5000 |
Queue | Call Distribution Group | The maximum number of call distribution block levels. | 50 |
Queue | Call Distribution Group–Teams | The maximum number of teams for a call distribution block. | 50 |
Queue | Service Level Threshold | The maximum service level threshold. | For channel type:
|
Queue | Maximum Time | The maximum amount of time in the queue. | For channel type:
If you edit an existing queue that has the Maximum Time in Queue value set to 172800 seconds, it shows an error. For the Telephony channel type, you must set the value to the maximum allowed limit that the error message specifies to update the queue. |
Outdial Queue | Â | The total number of outdial queues. | 2500 |
Work Types | Â | The maximum number of work types with the status as Active. |
|
Auxilary Codes | Â | The maximum number of active auxiliary codes. |
|
Agent Profile | Â | The maximum number of agent profiles. | 300 |
Agent Profile | Wrap Up Settings–Auto Wrap Up with Time Out Of | The maximum duration of auto wrap-up timeout. | 600 seconds (10 minutes) |
Agent Profile–Wrap Up Settings | Wrap Up Codes–Specific | The maximum number of explicitly specified wrap-up codes supported in an agent profile. | 50 |
Agent Profile–Wrap Up Settings | Wrap Up Codes–Specific | The maximum number of explicitly specified idle codes in an agent profile. | 50 |
Agent Profile | Collaboration–Transfer Targets–Specific | The maximum number of explicitly specified collaboration entry points/queue transfer destinations. | 150 |
Agent Profile | Collaboration–Buddy Teams–Specific | The maximum number of explicitly specified collaboration buddy teams. | 150 |
Agent Profile | Dial Plan | The maximum number of dial plans. | 10 |
Agent Profile | Agent DN Validation–Validation Criteria–Specific | The maximum number of dial plans that can be selected for validation. | 10 |
Agent Profile | Agent Viewable Statistics–Queue Statistics–Specific | The maximum specific queues that can be specified for queue statistics. | 100 |
Agent Profile | Agent Viewable Statistics–Team Statistics–Specific | The maximum explicitly specified Agent Performance Statistics (APS) for teams. | 100 |
Address Book | Â | The maximum number of address books. | 3000 |
Address Book | Â | The number of address book entries. | 150 |
Outdial ANI | Â | The maximum number of Outdial Automatic Number Identifications (ANI). | 300 |
Outdial ANI | Â | The maximum number of Outdial ANI entries. | 500 |
Multimedia Profiles | Â | The maximum number of multimedia profiles that can be created. | 100 |
Desktop Layout | Â | The maximum number of custom desktop layouts that can be created. | 100 |
Skill Definitions | Â | The maximum number of skill definitions. | 1000 |
Skill Definitions | Â | The maximum number of skills, for skill type selected as Text. | 200 |
Skill Definitions | Â | The length of characters for a text skill. | 50 |
Skill Definitions | Â | The maximum enum list values for the enumeration skills. | 200 |
Skill Definitions | Â | The maximum length of each enumeration value, for enumeration skills. | 50 |
Skill Profiles | Â | The maximum number of skill profiles. | 9000 |
Skill Profiles | Â | The maximum number of active skills per profile. | 150 |
Threshold Rules | Â | The maximum number of threshold rules. | 500 |
Global Variables | Â | The maximum number of global variables. | 5000 |
Call Recording | Call Recording Schedules | The maximum number of call recording schedules. | 1000 |
Call Monitoring | Call Monitoring Schedules | The maximum number of call monitoring schedules. | 1000 |
Routing Strategy | Global Routing Overrides | The maximum number of global routing strategies. | 100 |
Routing Strategy | Global Routing Overrides | The maximum number of entry points for a global routing override. | 500 |
Routing Strategy | Non-default Routing Strategies | The maximum number of routing strategies for an entry point. | 20 |
Audio Files | Â | The maximum size of a single audio file. | 5 MB |
Audio Files | Â | The maximum size of all audio files (in total). | 1000 MB |
Audio Files | Â | The maximum number of audio files. | 4000 |
The table lists the system limits for visualization of filters on the UI of the Management Portal for recording management, call recording and call monitoring schedules features:
 |  |  | Maximum System Limits for Filters |
Application/Feature | Object Types with Filters | Description | Maximum Allowed Limit |
|---|---|---|---|
Recording Management | Queues | The maximum number of filters for queues. | 250 |
 | Sites | The maximum number of filters for sites. | 20 |
 | Teams | The maximum number of filters for teams. | 100 |
 | Agents | The maximum number of filters for agents. | 500 |
 | Wrap-Up Codes | The maximum number of filters for wrap-up codes. | 50 |
 | Tags | The maximum number of filters for tags. | 50 |
Call Recording Schedules | Sites | The maximum number of filters for sites. | 20 |
 | Teams | The maximum number of filters for teams. | 100 |
 | Agents | The maximum number of filters for agents. | 500 |
Call Monitoring Dashboard | Queues | The maximum number of filters for queues. | 250 |
 | Sites | The maximum number of filters for sites. | 20 |
 | Teams | The maximum number of filters for teams. | 100 |
 | Agents | The maximum number of filters for agents. | 500 |
Call Monitoring Schedules | Queues | The maximum number of filters for queues. | 250 |
 | Sites | The maximum number of filters for sites. | 20 |
 | Teams | The maximum number of filters for teams. | 100 |
 | Agents | The maximum number of filters for agents. | 500 |