Desktop Inactivity Timeout

Webex Contact Center can be configured to log an agent out based on desktop inactivity. The minimum duration is 3 minutes and maximum is 1,000.

To configure this, enable it at the tenant level in Control Hub. You can do so by navigating to Contact Center>Desktop and toggling the feature on in the “Agent Experience” section. Note the error message clarifying the minimum and maximum durations.

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This can also be configured separately across desktop profiles. The desktop profile can be configured to use the default value or have a new duration set to override the tenant level setting.

To configure this at the desktop profile level, route to the desktop profiles via this path: Control Hub>Contact Center>Desktop Profiles. Create a new or edit an existing one and navigate to the “Desktop Timeout” tab. Select either the “Default Value” or “Custom Value” and enter the desired duration.

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