Desktop Inactivity Timeout
Webex Contact Center can be configured to log an agent out based on desktop inactivity. The minimum duration is 3 minutes and maximum is 1,000.
To configure this, enable it at the tenant level in Control Hub. You can do so by navigating to Contact Center>Desktop and toggling the feature on in the “Agent Experience” section. Note the error message clarifying the minimum and maximum durations.
This can also be configured separately across desktop profiles. The desktop profile can be configured to use the default value or have a new duration set to override the tenant level setting.
To configure this at the desktop profile level, route to the desktop profiles via this path: Control Hub>Contact Center>Desktop Profiles. Create a new or edit an existing one and navigate to the “Desktop Timeout” tab. Select either the “Default Value” or “Custom Value” and enter the desired duration.