Understanding AI Agents and Services in Webex Contact Center

There are several documents available in the Trust Portal for customers to access and understand the service model and security around AI services (AI Assistant and AI Agent).

Here are some key documents to review:

Document Title	Description	URL

Document Title	Description	URL
Webex AI Agent - AI Transparency Technical Note	White Paper	https://trustportal.cisco.com/c/r/ctp/trust-portal.html?solutioncategory=Contact%20Center#/19445370048945010
Contact Center: Agent Answers and Suggested Responses - AI Transparency Technical Note	AI Transparency	https://trustportal.cisco.com/c/r/ctp/trust-portal.html?solutioncategory=Contact%20Center#/19784895250237237
Contact Center: Agent Burnout Detection - AI Transparency Technical Note	AI Transparency	https://trustportal.cisco.com/c/r/ctp/trust-portal.html?solutioncategory=Contact%20Center#/19984831532725334
Contact Center: Auto CSAT - AI Transparency Technical Note	AI Transparency	https://trustportal.cisco.com/c/r/ctp/trust-portal.html?solutioncategory=Contact%20Center#/19123111911450847
Contact Center: Call Summaries and Handoff to Agent - AI Transparency Technical Note	AI Transparency	https://trustportal.cisco.com/c/r/ctp/trust-portal.html?solutioncategory=Contact%20Center#/19496680491489903
Contact Center: Topic Analysis - AI Transparency Technical Note	AI Transparency	https://trustportal.cisco.com/c/r/ctp/trust-portal.html?solutioncategory=Contact%20Center#/19529591075591898
Customer Journey Data Service Privacy Data Sheet	Privacy Data Sheet	https://trustportal.cisco.com/c/r/ctp/trust-portal.html?solutioncategory=Contact%20Center#/19396418065144351