WCC Admin Training
The following pages contain video tutorials WCC administrators will need to be familiar with to manage the system:
- Control Hub: License Management
- Control Hub: Contact Center Overview Page
- Control Hub: WCC Channels/Entry Points
- Control Hub: WCC Queues - Overview & Contact Routing Settings
- Control Hub: WCC Queues - Advanced Settings & Creating
- Control Hub: WCC Business Hours
- WCC Structure & Terms
- Control Hub: Sites & Teams
- Control Hub: WCC Multimedia Profiles
- Control Hub: WCC Skill Definitions & Skill Profiles
- Skill-Based vs Team-Based WCC Routing: Explanation
- Skill-Based vs Team-Based WCC Routing: Evaluating Best Fit
- Control Hub: WCC Audio Prompts
- Control Hub: WxCC User Profile
- Control Hub: Contact Center Users
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