Published Apr 19, 2024
WCC Admin Training
By Brian Brough
The following pages contain video tutorials WCC administrators will need to be familiar with to manage the system:
Related content
WCC Structure & Terms
WCC Structure & Terms
Read with this
Control Hub: WCC Channels/Entry Points
Control Hub: WCC Channels/Entry Points
Read with this
Skill-Based vs Team-Based WCC Routing: Explanation
Skill-Based vs Team-Based WCC Routing: Explanation
Read with this
WxCC Admin Quick Start Guide
WxCC Admin Quick Start Guide
More like this
Control Hub: WCC Queues - Advanced Settings & Creating
Control Hub: WCC Queues - Advanced Settings & Creating
Read with this
Control Hub: WCC Queues - Overview & Contact Routing Settings
Control Hub: WCC Queues - Overview & Contact Routing Settings
Read with this