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Agent Training Videos

Agent Training Videos

These videos explain the basics for the Agent Desktop in WxCC.

 Instructions

  1. Agent Training Collection

  2. Logging In

  3. Agent Desktop Navigation

  4. Inbound Calling

  5. Outbound Calling

  6. Call Control

  7. Call Wrap Up

  8. Logging Out

These videos show the basic functionality in Agent Desktop, without any integrations, add-ons, or custom widgets.

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